Vireat support
Need help with your shop, account or a beta build? Contact the developer, Vladimir Smirnov.
Tell us what happened, what you expected, and your app version and build number. Include your iPhone or iPad model and iOS or iPadOS version when relevant. Please do not send passwords, PINs, recovery keys or unnecessary customer details.
Report a problem
- Open Help & support in Vireat.
- Choose Share diagnostic log and prepare the report.
- Use your email app or the sharing sheet to send it to smivv.ios@gmail.com, with a short description.
The technical report is a readable file. Nothing is sent automatically. It excludes your Business File, customer details, PINs, recovery keys, authentication tokens and photos. If the report cannot be prepared, email the app version and the error shown on screen instead.
If your Business File will not open
Close Vireat and reopen it once. If the message returns, contact support. Do not delete or reinstall the app, reset the shop or restore an older copy while the problem is being investigated; those actions can remove local information or affect recovery.
iCloud backup
Use the status shown under Automatic iCloud backup in Settings. Check that iCloud Drive and Passwords & Keychain are enabled for your Apple Account and that storage and an internet connection are available. If backup remains pending, send the displayed message and a diagnostic report. Signing in to Vireat does not change your Apple Account or enable iCloud. Recovery on a new or replacement phone is not supported in this release.
Accounts and deletion
Open Vireat account to sign out or choose Delete account, then confirm the same account again. The app saves a private receipt so it can check the outcome after an interruption. A pending request may need another sign-in or developer help. Account deletion does not remove your local shop or iCloud backups.
Only sign-in methods offered in the app are available. If Sign in with Apple was used, follow the app’s post-deletion guidance to remove Apple authorization separately. If you cannot reach the account screen, email us for help; do not send your password.
Privacy requests
Use the same email address for privacy questions or to request access, correction or deletion of information we hold. We may need enough information to confirm that the request relates to your account. Read Privacy at Vireat for account, iCloud, diagnostic and retention details.